Frequently asked questions
The most important answers at a glance.
Do our guests need an app?
No. Guests scan the QR code or open the link and upload right in the browser – on iPhone, Android and desktop. No sign-up needed.
Who can see the photos?
Only people who have the link or QR code of your event. The gallery is not public and is not indexed by search engines. You can add a password and renew the link at any time.
Where is the data stored?
On servers in Germany. We use no trackers, no ads and load no third-party content. Details are in the privacy policy.
How long are the photos kept?
Standard: 12 months, Pro: 24 months from activation. Before expiry we remind you by email; you can extend or download everything. After that, all media are deleted.
Can guests upload videos too?
Yes. Photos and videos up to 5 GB per file, including HEIC photos from iPhones and RAW files. Large uploads resume when the connection drops briefly.
Are the images downscaled?
No. The originals are kept unchanged. For the gallery we additionally create smaller previews so everything loads quickly.
How do we get all photos and videos?
In your event area you download everything as a ZIP. Guests can download single images and, depending on your settings, everything.
Can we connect a photo booth?
Yes. Photo booths send their pictures straight into the gallery via an API (e.g. SparkBooth). You create the access key in your event area.
Can we control what appears in the gallery?
Yes. With moderation, uploads only appear after your approval. You also decide whether guests may delete their own uploads; deleted items stay in the trash for 30 days.
Is there a slideshow for the projector?
Yes. The slideshow shows new photos automatically as soon as they are uploaded – ideal for a projector or TV at the party.
Is there a limit on guests or photos?
No. The number of guests and uploads per event is unlimited; only a single file is limited to 5 GB.
Which languages does the guest page support?
The guest page follows the browser's language and guests can switch it. You set the default language of your event.
How do we pay?
By one-time payment per event, initially by invoice and bank transfer. There is no subscription and no automatic renewal.
I appear in a photo and want it removed.
Please contact the hosts of the event first – they can delete images at any time. If that does not help, write to us via the contact page.
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